The Rise Of The Customer Experience Officer

By |2019-08-01T19:34:17-05:00March 14th, 2015|Customer Experience Officer|

The need for a Customer Experience Officer (CXO) arose alongside the “empowered consumers” phenomenon. As shoppers continue to take control of when and how they engage with a brand, the need to provide a pleasant experience across all channels has become the price of doing business. When an organization names a Customer Experience Officer, the [...]